Air/Seafreight Operator (w/m/d) in Bukarest/Rumänien

a. hartrodt Romania srl is offering a full time position for an Air/Seafreight Operator at our Bucharest branch.

Responsibilities:

• Provide first level, front line communication to clients and overseas offices to meet customer service and administration requirements

• Communicate in a proactive, prompt, professional manner

• Ensure all documentation processed and prepared according to client requirements in an accurate and timely manner

• Ensure customer quotations are available, review selling and buying rates to maximize GP

• Arrange bookings as per customers’ requirements and communication for specific client service requests

• Arrange for customer payment of transportation, storage and any other related charges

• Arrange for insurance coverage for cargo. Gather customer claim documents and facts if claim is involved

• Close and review file to ensure all internal processes are adhered to

• Follow policies, procedures, standards, and ensure compliance with transport regulations

• Handling export/import shipment from A to Z: including bookings, drayage, customs clearance, Bills of Lading/Airway Bills and billing, pre-alerts

• Review all shipment documentation for accuracy and perform data input to open file in our system

• Ensure Client's and Account Manager's instructions are followed

• Updating quotes for house accounts on bi-monthly (imports) & monthly (exports) bases

• Tracking shipments with truckers, rail, seafreight & airfreight carriers as well as customs brokers

• Keeping clients/agents informed of status of their shipments

• Timely and proper shipment releases

• Assisting other colleagues if needed

• Updating clients' weekly reports

• Negotiate freight rates with carriers

• Build and maintain good relationships with carriers

• Prepare complete export/import documentation packages

• Confirm, review and post ocean, air, trucking and other suppliers' invoices for payment

• Communicate effectively through email communication (clients and other business partners - domestic and overseas)

• Ability to review procedures and identify areas of improvements

• Ability to work in a fast paced environment

• Experience with export, import documentation

• MS Word and Excel

• Knowledge of Incoterms and Letters of Credit is an asset

• Strong aptitude in managing time critical situations in a business efficient manner

• Strong aptitude in decision making and problem solving

• Strong aptitude in time management

• Documenting/completion of Carrier Bills of Lading, Pick up and delivery orders, appointments and scheduling

• Acquiring vendor rates/quotes and negotiations associated with the entire process of the shipment

• Problem solving/coordinating operational support to clients and vendors

• Daily tracking and tracing of shipments and follow up with client with status updates

• Analyze booking details and prepare detailed quote to customer based on needs with alternate suggestions to enhance or further benefit the client needs

• Advise management and clients of any problems or issues associated with the move to the customers and vendors

• Provide operational support with co-workers when needed

• Warehouse work/attending shipping/receiving pallets wrapping, dim and measure for shipping, cross dock coordination

Requirements:

• Required experience 2 years

• IATA certificate is an asset

• Excellent Romanian and English skills