- Shanghai, China
- Logistics
- with professional experience
We are looking for a key account specialist for our key account team in Shanghai in China:
Job description:
- Maintain the relationship with the major group customers, improve customer satisfaction, find new service routes for development among existing customers, and ensure the GP growth of the department
- Being the main contact window for major group customers, coordinate their shipment plan taking in consideration their production and/or distribution needs, actively cooperate with other departments, acting as interface function, ensuring safe, accurate and smooth handling through the whole transportation chain. - Deal with customer complaints, put forward solutions to problems and suggestions for improvement, provide operations and team supervisors with all the support to improve customer satisfaction
- Regularly arrange visit to key customer offices and plants
- Manage customer credit facilities, payment terms and receivables
- Develop new business opportunities among existing key customers and restore relationship with customers
- Provide customer service support to operation department
- Assist operation department to regularly arrange customer visit
- Assist operation department to deal with service issues
Requirements:
- Familiar with seafreight and airfreight operation process
- Knowledge of CargoWice, CargoSoft operations software would constitute an advantage
- More than 2 years experience in customer service
- Capability to work independently
- Language: listening, speaking, reading and writing Chinese at native/proficiency level, good command of English
How to apply
- Required Information
- Curriculum vitae
- Certificates
- We look forward to receiving your application.
- Elyn.Jiang@hartrodt.com