Key Account Specialist (f/m/d) in Shanghai/China

  • Shanghai, China
  • Logistics
  • with professional experience

We are looking for a key account specialist for our key account team in Shanghai in China:

Job description:

  • Maintain the relationship with the major group customers, improve customer satisfaction, find new service routes for development among existing customers, and ensure the GP growth of the department
  • Being the main contact window for major group customers, coordinate their shipment plan taking in consideration their production and/or distribution needs, actively cooperate with other departments, acting as interface function, ensuring safe, accurate and smooth handling through the whole transportation chain. - Deal with customer complaints, put forward solutions to problems and suggestions for improvement, provide operations and team supervisors with all the support to improve customer satisfaction
  • Regularly arrange visit to key customer offices and plants
  • Manage customer credit facilities, payment terms and receivables
  • Develop new business opportunities among existing key customers and restore relationship with customers
  • Provide customer service support to operation department
  • Assist operation department to regularly arrange customer visit
  • Assist operation department to deal with service issues


  • Familiar with seafreight and airfreight operation process
  • Knowledge of CargoWice, CargoSoft operations software would constitute an advantage
  • More than 2 years experience in customer service
  • Capability to work independently
  • Language: listening, speaking, reading and writing Chinese at native/proficiency level, good command of English

How to apply

Required Information
  • Curriculum vitae
  • Certificates
  • We look forward to receiving your application.